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 We are open!

To help keep everyone safe, you will need to book a ticket to Christchurch Mansion before you visit. Follow the link below for further details on booking and what to expect when you arrive.

FAQs

Planning your visit

When will you reopen?

Christchurch Mansion and the exhibition will reopen on Tuesday 28 July 2020.

What measure are in place to keep visitors safe?

To help keep everyone safe you will need to book a ticket before you visit. Read about what measures are in place and find out what to expect when you arrive

Do I need a ticket, even though it’s a FREE exhibition?

Yes, to help keep everyone safe you will need to book a ticket before you visit. Book your ticket and find out what to expect when you arrive. For more information about how we handle your data for Test & Trace view our Privacy Policy.

I can no longer make it, how do I cancel my ticket?

Please contact the Regent Theatre Box Office team on boxoffice@ipswich.gov.uk to cancel your booking. They will need your reference number, or email address used to make your booking.

Is it free to attend?

Both the exhibition and general admission to Christchurch Mansion are completely free but you will need to book a ticket before you visit

An opportunity to leave a donation towards the exhibition, the Friends of Ipswich Museums and the Zest teenage hospice charity chosen by Ed Sheeran will be available at the Mansion.

Is there an age limit for the exhibition?

There is not an age limit. However, children under the age of 12 must be accompanied by an adult. 

Getting here

What parking is available?

Christchurch Mansion sits in one of Ipswich’s finest heritage parks – Christchurch Park. There is a very small car park for people with limited mobility and disabled visitors to the Park and Mansion.

The Park and Mansion are within easy walking distance of Crown Multi-Storey car park which is safe, well lit, and accessible, with charging points for electric vehicles and wide bays suitable for parent and child parking. This car park is short stay, with a maximum stay of 5 hours if you arrive in the car park before 2pm. If you park after 2pm there is no restriction.

More information about Crown Car Park and its pricing offers, can be found here: www.ipswich.gov.uk/crowncarpark

For a map of car parks and more information, please visit www.ipswich.gov.uk/carparks

Is there blue badge parking available?

Christchurch Park has 18 blue badge holder bays, and Crown Car Park has 28 blue badge holder bays.

Your visit

Do I need to wear a face mask?

In accordance with Government guidelines, we ask that all visitors, except those who are exempt, wear face coverings.

Will staff be wearing face masks?

Please be aware that Museum staff may choose to wear face coverings, but it is not mandatory.

Staff will be wearing masks where it is considered to be beneficial, such as when servicing the rest areas.

Where the wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound, masks will not be worn.

Our team will be adhering to hygiene advice issued by the government and will be supported with any PPE required.

What bags can I bring in to the exhibition?

Small bags and rucksacks are permitted in to the gallery, however visitors are advised that large bags or cases cannot be taken in or stored at the venue.

Am I allowed to take photographs?

Yes, but the flash function on ALL cameras must be switched off. We also ask you to respect other exhibition visitors when taking photographs.

Can I bring refreshments?

You can bring plain bottled water into the museums, but no other food or drink is allowed. Please note, there are no areas for visitors to eat lunch. If this is prohibitive to your visit for health reasons, for example if you have diabetes, are breast feeding or need a break-out point for ASD dependents, please raise this with a member of staff on your visit.

Are toilets/baby changing/accessible loos available?

In Christchurch Mansion, there are two available toilets – the first is roughly halfway round the one-way system, and the second is near the end. Please be advised that it could be around 1 hour after entry until you reach these.

The easy access/baby changing facilities at Christchurch Mansion are at the end of the one-way system, so please allow 1 hour after entry to reach these.

We will be making sure that our staff are attending the area, keeping things clean and helping you to queue if necessary.

How long does the exhibition run for?

The exhibition will close on Sunday 8 November 2020.

Can I buy souvenirs or merchandise?

Yes, there is a gift shop at the exit to the exhibition where a range of Ed Sheeran: Made In Suffolk merchandise will be available. We are encouraging contactless payments where possible and screens have been installed around our tills.

All products are also availble online, shop now at shop.made-in-suffolk.co.uk

Is there a book / exhibition catalogue available?

Yes, an exclusive book of the exhibition will be available to purchase at the Made In Suffolk gift shop and online at shop.made-in-suffolk.co.uk.

There are two versions available, including a limited-edition hardback copy. The book has been designed, printed and made in Suffolk, and is written by Ed Sheeran’s father, John. It contains images of the items on display in the exhibition and explains their significance to Ed. It’s an intimate portrayal of Ed’s creative and musical journey and a celebration of his connection to Suffolk.

Will I be able to leave anything for Ed Sheeran?

Whilst there will be an opportunity to leave a short message for Ed as part of the exhibition, the staff at Christchurch Mansion will not be able to accept items such as gifts for him or accept items to be signed by him.

Access

Is there general disabled access?

The entrance and exit to the exhibition is accessible. To ensure the safety of all exhibition visitors, it is necessary to limit wheelchair access to a maximum of five wheelchair users in the space at any one time, this is to ensure safe evacuation in the event of an emergency. Please ensure you book the most appropriate ticket types for your visit and we will of course endeavour to ensure open access to all ticket holders within a reasonable timeframe. Should more than five wheelchair users book during a 1 hour duration we will do our best to make contact in advance of arrival to offer an alternative time slot.

A manual wheelchair is also available at the Mansion for those who need to use it, please speak to a member of the exhibition team if this is the case.

Are dogs allowed?

Only guide and assistance dogs will be permitted to enter the exhibition.

Is there anyone I can speak to about specific access requirements prior to my visit?

If you have access requirements, please contact us using our online form to let us know prior to your visit, and every effort will be made to make sure you can access the exhibition.

Visiting the Exhibition

ADDRESS

Christchurch Mansion

Soane Street

Ipswich IP4 2BE

Exhibition Dates

Tuesday 28 July 2020 -
Sunday 8 November 2020

Christchurch Mansion

Visiting the Exhibition

Christchurch Mansion

ADDRESS

Christchurch Mansion

Soane Street

Ipswich IP4 2BE

Exhibition Dates

Tuesday 28 July 2020 -
Sunday 8 November 2020