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FAQs

Bookings

Do I need a ticket, even though it’s a FREE exhibition?

Yes, due to the anticipated high demand, you will need to book your free place to access the exhibition via this website.

Where can I get tickets from?

FREE tickets can be booked online via this website only. Click on the Book Free Tickets button to book your visit to the exhibition.

Can I get tickets at the Mansion?

Advance booking of the exhibition is recommended, however if spaces become available, a limited number of walk-ups will be allowed access to the exhibition. You will not be able to access without a ticket so we recommend advance booking,

Is there a limit to how many tickets I can book at one time?

You can book a maximum of 10 tickets. If you would like to arrange tickets for a larger group please contact us using our online form.

Is it free to attend?

Both the exhibition and general admission to Christchurch Mansion are completely free. However, the opportunity to leave a donation towards the exhibition, the Friends of Ipswich Museums and the Zest teenage hospice charity chosen by Ed Sheeran will be available at the Mansion.

Is there an age limit for the exhibition?

There is not an age limit. However, children under the age of 12 must be accompanied by an adult. 

What do I do if I need to exchange or cancel my booking?

If you can’t make the time you’ve booked please let us know using our online form so someone else can take that slot. The only way to cancel or exchange your ticket is through our online form

Getting here

What parking is available?

Christchurch Mansion sits in one of Ipswich’s finest heritage parks – Christchurch Park. There is a very small car park for people with limited mobility and disabled visitors to the Park and Mansion.

The Park and Mansion are within easy walking distance of Crown Multi-Storey car park which is safe, well lit, and accessible, with charging points for electric vehicles and wide bays suitable for parent and child parking. This car park is short stay, with a maximum stay of 5 hours if you arrive in the car park before 2pm. If you park after 2pm there is no restriction.

More information about Crown Car Park and its pricing offers, can be found here: www.ipswich.gov.uk/crowncarpark

For a map of car parks and more information, please visit www.ipswich.gov.uk/carparks

Is there blue badge parking available?

Christchurch Park has 18 blue badge holder bays, and Crown Car Park has 28 blue badge holder bays.

Your visit

Do I need to arrive before my time slot?

We recommend you arrive at Christchurch Mansion 15-20 minutes before the time on your ticket. 

What happens if I’m running late? How long is my slot time available for?

Please ensure you arrive on time . We cannot guarantee entry should you more than five minutes after your booked entry time.

What bags can I bring in to the exhibition?

Visitors can enter the exhibition with bags but we may ask you to use the free bag drop facility located beside Christchurch Mansion if the exhibition is particularly busy and you have a large bag or luggage with you.

Am I allowed to take photographs?

Yes, but the flash function on ALL cameras must be switched off. We also ask you to respect other exhibition visitors when taking photographs.

Can I bring refreshments?

Sealed liquid containers no larger than 500ml are allowed into the exhibition. General food and drink is not permitted into the exhibition. No glass is permitted, and you will be asked to leave your refreshment at the door. More information about refreshments at the park for the exhibition will be available soon.

Are toilets/baby changing/accessible loos available?

There are limited toilet facilities available at the Mansion itself, and additional facilities including accessible toilets will be made available in the park next to the Mansion. There is an accessible toilet on the ground floor of the Mansion and baby changing facilities, but these can only be accessed via the main entrance.

How long does the exhibition run for?

The exhibition opens from Tuesday 20 August 2019 to Sunday 3 May 2020.

What time does the exhibition close?

The exhibition opening times will be the same as Christchurch Mansion’s opening times which are as follows:

Tuesday – Saturday
10.00am – 4.00pm (November – February)
10.00am – 5.00pm (March – October)

Sunday
11.00am – 4.00pm (November – February)
11.00am – 5.00pm (March – October)

Mondays

Closed – excluding Monday 26 August and Monday 13 April, 10.00am – 5.00pm

When is last admission?

 Last admission to the exhibition is 1 hour and 15 minutes from the closing time. 

Can I buy souvenirs or merchandise?

Yes, there will be a shop at the exit to the exhibition where a range of Ed Sheeran: Made In Suffolk merchandise will be available.

Is there a book / exhibition catalogue available?

Yes, an exclusive book of the exhibition will be available to purchase at the Made In Suffolk shop only.

There are two versions available, including a limited-edition hardback copy. The book has been designed, printed and made in Suffolk, and is written by Ed Sheeran’s father, John. It contains images of the items on display in the exhibition and explains their significance to Ed. It’s an intimate portrayal of Ed’s creative and musical journey and a celebration of his connection to Suffolk.

Purchase of this book will be limited to one copy per person.

Will I be able to leave anything for Ed Sheeran?

Whilst there will be an opportunity to leave a short message for Ed as part of the exhibition, the staff at Christchurch Mansion will not be able to accept items such as gifts for him or accept items to be signed by him.

Access

Is there general disabled access?

The entrance and exit to the exhibition is accessible. To ensure the safety of all exhibition visitors, it is necessary to limit wheelchair access to a maximum of five wheelchair users in the space at any one time, this is to ensure safe evacuation in the event of an emergency. Please ensure you book the most appropriate ticket types for your visit and we will of course endeavour to ensure open access to all ticket holders within a reasonable timeframe. Should more than five wheelchair users book during a 1 hour duration we will do our best to make contact in advance of arrival to offer an alternative time slot.

A manual wheelchair is also available at the Mansion for those who need to use it, please speak to a member of the exhibition team if this is the case.

Are dogs allowed?

Only guide and assistance dogs will be permitted to enter the exhibition.

Is there anyone I can speak to about specific access requirements prior to my visit?

If you have access requirements, please contact us using our online form to let us know prior to your visit, and every effort will be made to make sure you can access the exhibition.

Visiting the Exhibition

ADDRESS

Christchurch Mansion

Soane Street

Ipswich IP4 2BE

Exhibition Dates

Tuesday 20 August 2019 -
Sunday 3 May 2020

Christchurch Mansion

Visiting the Exhibition

Christchurch Mansion

ADDRESS

Christchurch Mansion

Soane Street

Ipswich IP4 2BE

Exhibition Dates

Tuesday 20 August 2019 -
Sunday 3 May 2020